SIMRIUS

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Terms and Conditions

Terms and Conditions

Welcome to Simrius! By accessing or using our website, products, or services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Information

Simrius, based in London, operates as the official distributor of Motion Robotic Systems (MRS) products across Europe and beyond. We are committed to providing innovative motion simulation solutions that deliver precision, realism, and unparalleled performance.

2. Acceptance of Terms

By accessing or purchasing our products and services, you confirm that you:

Are at least 18 years old or have the legal capacity to enter into a contract.
Agree to these terms, as well as any policies referenced herein.

3. Use of Products

Our motion simulation products are designed for professional, entertainment, and training purposes. Customers are responsible for ensuring that they:

Use the products as intended and follow all user manuals provided.
Ensure safety measures are adhered to when operating equipment.
Comply with local laws and regulations regarding the use of simulators.

4. Warranty and Support

We are dedicated to providing high-quality products and exceptional customer support. All products come with a limited warranty, covering manufacturing defects for a specified period.

Warranty does not cover damage caused by improper use or unauthorized modifications.
For warranty claims, please contact us at support@simrius.com.

5. Payment and Pricing

All prices are listed in GBP unless otherwise stated.
Payments must be made in full prior to delivery of products or services.
We reserve the right to adjust pricing or offers at our discretion.

6. Delivery and Shipping

We aim to deliver our products promptly and efficiently.

Shipping times and fees may vary based on your location.
Simrius is not liable for delays caused by customs or third-party logistics providers.

7. Limitation of Liability

Simrius is not responsible for:

Losses resulting from improper use of our products.
Delays, interruptions, or errors caused by circumstances beyond our control.

Our maximum liability shall not exceed the total amount paid for the product or service in question.

8. Intellectual Property

All content on our website, including logos, designs, and product information, is the property of Simrius or its licensors. Any unauthorized use, reproduction, or distribution is strictly prohibited.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England.

10. Updates to Terms

Simrius reserves the right to modify these terms at any time. Changes will be effective upon posting on our website. It is your responsibility to review these terms regularly.

If you have any questions or concerns regarding these terms, please contact us at info@simrius.com.

Thank you for choosing Simrius – Revolutionizing the Future of Motion Simulation.

Return and Refund Policy

Return and Refund Policy

At Simrius, we are committed to ensuring customer satisfaction with every product and service we provide. This policy outlines the terms and conditions for returns and refunds to ensure a seamless experience for our customers.

1. Eligibility for Returns

We accept returns for products that meet the following conditions:

The product must be returned within 14 days of delivery.
The product must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (invoice or receipt) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

Custom-built or specially ordered products.
Products that have been used, damaged, or altered after delivery.
Software, digital content, or downloadable items.

3. Refunds

Refunds are processed under the following terms:

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 10 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to a product defect or error on our part.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@simrius.com.

5. Return Process

To initiate a return, please follow these steps:

Contact our support team at support@simrius.com with your order details.
Wait for confirmation and return instructions from our team.
Ship the product back to the address provided. Ensure that the product is securely packaged to avoid damage during transit.

6. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.

7. Cancellations

Orders can be canceled before they are shipped. Once the product is shipped, the return policy will apply.

8. Custom Orders

For custom-built products, we do not accept returns or provide refunds unless the item is defective or damaged.